Cancellation requests

Cancellation must be submitted in writing by the lead traveller or the booking travel partner. The effective date is the date our team receives the request during normal business processing.

Applicable cancellation charges

Charges vary by service, travel date, notice period and the policies of hotels, cruise operators, transport providers, airlines and other suppliers. Your quotation and confirmation will state the terms that apply to your booking. Some services, promotional rates and peak-season arrangements may be partially or fully non-refundable.

Refund processing

If a refund is due, it is calculated after applicable cancellation charges, supplier deductions, bank or payment fees and any non-refundable services. Processing begins after the relevant suppliers confirm the refundable amount. Bank and card processing times are outside our direct control.

Unused services and late arrival

No refund is normally available for services voluntarily missed or unused after travel begins, including late arrival, early departure or a traveller’s decision not to participate, unless the booking terms specifically state otherwise.

Changes beyond our control

Schedules and services can be affected by weather, transport disruption, government requirements, supplier availability and other circumstances beyond reasonable control. Where possible, we will communicate promptly and work with suppliers to offer a suitable alternative. Refunds, if any, remain subject to the booked service and supplier terms.

Travel insurance with appropriate cancellation and disruption cover is strongly recommended.