Quotations and availability

Quotations are based on the dates, traveller details and services requested, and are normally valid only for the period stated in the proposal. Hotel, cruise, transport, airline and other supplier availability and rates may change until confirmation.

When a booking is confirmed

A booking is considered confirmed only after we receive the required traveller information and applicable deposit or payment, and issue written confirmation of the requested services. An enquiry, draft itinerary or quotation alone does not secure services.

Deposits and payment

A deposit is generally required. The amount, payment schedule, accepted method and final balance deadline depend on the itinerary, season and supplier conditions and will be shown in your quotation or confirmation. High-demand services may require earlier or non-refundable payment.

Accurate traveller information

The lead traveller is responsible for providing complete and accurate names, ages, passport details where required, contact information, mobility needs, dietary requirements and other relevant details. Names used for flights and regulated services must match the traveller’s official documents.

Requested and operational changes

We will make reasonable efforts to accommodate change requests, subject to availability, supplier approval and any price difference or fee. If operational circumstances require a change, we will communicate as soon as reasonably possible and work toward a suitable alternative.

Your specific quotation and confirmation take precedence where they state different or additional terms.