Scope and agreement

These general terms apply to travel services arranged or coordinated by Canaria Travel Egypt. By confirming a booking, the lead traveller accepts these terms on behalf of the travelling party. The specific itinerary, quotation, confirmation, payment schedule and supplier conditions form part of the agreement and take precedence where they contain more specific terms.

Quotations, confirmation and payment

Rates and availability may change until the required traveller details and applicable payment are received and written confirmation is issued. Deposits, balance deadlines, accepted methods and any non-refundable components are stated in the booking documents. Failure to pay by the stated deadline may result in released services or cancellation charges.

Third-party travel services

Hotels, cruise operators, transport providers, guides, airlines and activity providers deliver parts of the itinerary under their own operational and safety conditions. We select and coordinate suppliers with reasonable care, but their additional terms may apply to the services they provide.

Traveller responsibilities

• Provide accurate names, ages, contact details and passport information where required.
• Check passport validity, visas, health requirements and travel insurance.
• Arrive on time for transfers, tours, flights, cruises and other services.
• Disclose mobility, medical, dietary or other relevant requirements before booking.
• Review confirmations and report errors promptly.

Changes, cancellations and force majeure

Traveller-requested changes are subject to availability, supplier approval and any additional cost. Cancellation terms are stated in the proposal and confirmation. Weather, transport schedules, government action, security events, supplier disruption and other circumstances beyond reasonable control may require changes. We will communicate promptly and seek a suitable alternative where reasonably possible.

Responsibility and limitations

We are responsible for coordinating the confirmed services with reasonable skill and care. To the extent permitted by applicable law, we are not responsible for loss caused by a traveller’s actions, inaccurate information, independent arrangements, third-party events outside our control or force majeure. Nothing in these terms excludes responsibility that cannot legally be excluded.

Safety and respectful conduct

Travellers must follow reasonable safety instructions and respect local laws, customs, sites, communities, staff and other guests. A service may be refused or ended where conduct creates a material safety risk or serious disruption, subject to the circumstances and applicable supplier rules.

Questions and assistance

Please raise questions before confirmation. During travel, report service concerns as soon as reasonably possible so our local team has an opportunity to assist. Contact booking@canariatravelegypt.com or call/WhatsApp +20 15 56110177.